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Troubleshooting

General Issues

I can't access Tror Gen AI Studio. What should I do?

  • Check your internet connection: Ensure that your device is connected to the internet.
  • Check server status: Visit our status page to see if there are any ongoing outages or maintenance activities.
  • Clear your browser cache: Sometimes, clearing the cache can resolve access issues.
  • Try a different browser: Use a different browser to see if the issue persists.

I'm experiencing slow performance. How can I improve it?

  • Close unnecessary applications: Close any unused applications or browser tabs that might be consuming system resources.
  • Check your internet speed: Ensure that your internet connection is stable and fast enough.
  • Update your browser: Make sure you are using the latest version of your web browser.
  • Contact support: If the issue persists, contact our support team for assistance.

Chat Issues

My chat messages are not being sent or received.

  • Check model status: Ensure the selected model is active and running.
  • Refresh the page: Sometimes, a simple refresh can resolve the issue.
  • Clear browser cache: Clear your browser cache and try again.
  • Check API limits: Make sure you have not exceeded your usage limits.
  • Contact support: If the issue persists, contact our support team.

The responses from the chat are not accurate.

  • Review input: Ensure that your input questions are clear and specific.
  • Check model settings: Verify that the correct model and settings are selected.
  • Update knowledgebase: Make sure your knowledgebase is updated with relevant information.
  • Finetune model: Consider finetuning the model with your specific data for better accuracy.

Finetune Models Issues

My model finetuning process is stuck or taking too long.

  • Check data size: Large datasets can take longer to process. Consider reducing the dataset size.
  • Monitor resources: Ensure that there are enough computational resources available for finetuning.
  • Check logs: Review the finetuning logs for any errors or warnings.
  • Restart process: If the process is stuck, try restarting the finetuning process.
  • Contact support: If the issue persists, contact our support team.

The finetuned model is not performing as expected.

  • Review training data: Ensure that your training data is clean and relevant.
  • Adjust parameters: Experiment with different finetuning parameters.
  • Increase training time: Consider increasing the training time for better results.
  • Contact support: If the issue persists, contact our support team.

Personas Issues

I'm unable to create or update a persona.

  • Check input fields: Ensure that all required fields are filled out correctly.
  • Check permissions: Make sure you have the necessary permissions to create or update personas.
  • Refresh the page: Sometimes, a simple refresh can resolve the issue.
  • Contact support: If the issue persists, contact our support team.

The persona behavior is not as expected.

  • Review persona settings: Ensure that the persona characteristics and behaviors are correctly defined.
  • Test interactions: Interact with the persona in various scenarios to identify any inconsistencies.
  • Adjust settings: Fine-tune the persona settings for better performance.
  • Contact support: If the issue persists, contact our support team.

Knowledgebase Issues

I'm unable to upload documents to the knowledgebase.

  • Check file format: Ensure that the document is in a supported format (e.g., PDF, DOCX, TXT).
  • Check file size: Ensure that the document size does not exceed the upload limit.
  • Check internet connection: Ensure that your internet connection is stable.
  • Refresh the page: Sometimes, a simple refresh can resolve the issue.
  • Contact support: If the issue persists, contact our support team.

The knowledgebase is not updating with new information.

  • Check indexing status: Ensure that the new documents are being indexed correctly.
  • Review document content: Ensure that the documents contain relevant and searchable content.
  • Contact support: If the issue persists, contact our support team.

Integrations Issues

I'm unable to integrate with a chatbot platform.

  • Check configuration: Ensure that all configuration details are entered correctly.
  • Check platform status: Ensure that the chatbot platform is up and running.
  • Review documentation: Refer to the integration guide for specific instructions.
  • Contact support: If the issue persists, contact our support team.

The integrated chatbot is not responding correctly.

  • Check API keys: Ensure that the correct API keys are being used.
  • Check logs: Review the integration logs for any errors or warnings.
  • Test configuration: Re-test the configuration settings for accuracy.
  • Contact support: If the issue persists, contact our support team.

Contact Support

If you are still experiencing issues after following the troubleshooting steps, please contact our support team for further assistance. Provide as much detail as possible, including any error messages, screenshots, and steps to reproduce the issue.

  • Email: support@trorgenai.com
  • Phone: +1-800-123-4567
  • Support Portal: Support Portal

Our support team is available 24/7 to assist you with any issues you may encounter.